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Frequently Asked Questions
Orders & Purchase
To add products to your shopping cart, click your desired item and then Add to cart. To view your cart, click the cart icon in the top-right corner. To complete your purchase, click Secure checkout or use the Buy Now button for a faster checkout.
Click the magnifier icon in the top-right and type the item name in the search bar. You can also browse via the top navigation, choose a category, and use filters to refine your search.
You can check out either by creating an account or as a guest. Creating an account lets you check out faster next time. Subscribers may also receive exclusive benefits such as invitations to special events and coupons.
Items in stock show an Add to cart button. If an item is out of stock, it will be labeled SOLD OUT and won’t be available for purchase. If you’re interested in a sold-out item, contact us and we’ll be happy to help find a similar piece or advise on a custom order: +972542988655.
For in-store availability, please contact us at +972542988655.
Out-of-stock items are not available for purchase online. Contact us and we’ll help you find a similar piece or design a unique custom item.
Yes, if the item is unused and in its original packaging, we’ll be happy to assist with sizing adjustments. Please contact us at +972542988655.
Please note: custom-made or personalized items cannot be resized, exchanged, or returned.
You’ll receive an order confirmation email immediately after completing checkout. If any detail is incorrect, or you didn’t receive the email, please contact +972542988655. After purchase, we will also call to verify order details. If you do not receive a call, please contact us.
Yes. We’d love to create something unique for you. Please contact +972542988655.
Yes. For phone orders, we may request a scanned copy of the cardholder’s ID. For details, call +972542988655.
Yes. You can reach us anytime via WhatsApp, or by calling +972542988655 to receive shipping updates.
Payment
We accept all major credit cards for online purchases.
If you would like to use an alternative payment method, please contact us at +972542988655 and we will be happy to assist.
Yes. Cash payments are accepted only for purchases up to 6,000 ILS and must be made at one of our stores.
Please note that we do not accept cash payments upon delivery.
Delivery & Returns
No. All online orders within Israel include free, insured, door-to-door delivery.
For international orders, additional shipping fees may apply depending on the destination. Please contact us for more details.
After completing your order, you will receive an email with your order number and delivery details.
A delivery representative will contact you by phone to schedule the most convenient date and time, and the parcel will be delivered directly to your specified address.
Yes. All shipments are fully insured. We take full responsibility for ensuring your jewelry arrives in perfect condition, exactly as specified at the time of purchase.
If your order has already been processed, please contact us immediately. We will do our best to update your delivery details before the parcel is dispatched.
Orders are typically delivered within 3–10 business days within Israel, depending on product availability and location. For urgent requests, please contact us at +972542988655.
Yes. Once your order is shipped, you will receive tracking details by email or WhatsApp. You can also contact us anytime to check the status of your delivery.
Yes, we ship worldwide with insured express couriers. Shipping times and costs may vary depending on the destination. For details, please contact +972542988655.
Yes. Returns or replacements are available within 14 days of receipt, provided the item is unused, in perfect condition, and returned in its original packaging.
Please note: custom-made or personalized items are non-returnable and non-replaceable.
Yes. To cancel your order, please contact us as soon as possible. We will confirm the cancellation if the item has not yet been dispatched.
To initiate a return, please contact us . Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Please note: custom-made or personalized items are non-returnable and non-replaceable.
No. Custom-made jewelry and items with personalized engravings are final sale and cannot be returned or exchanged.